Caroline Austin, BACP

Caroline Austin is an experienced counsellor who has spent many years working in healthcare to support young people and adults facing a range of emotional and mental health challenges. She has particular experience helping with anxiety, low mood, stress, and difficulties with self-esteem, and bases her practice on approaches that have strong research support, including Cognitive Behavioural Therapy (CBT). BACP indicates membership of the British Association for Counselling and Psychotherapy, a professional body for counsellors and psychotherapists.

Her manner is warm, genuine, and welcoming, creating a calm non-judgemental space where people can feel heard and understood. Caroline combines a gentle, empathetic stance with appropriate challenge, encouraging exploration of difficult thoughts and feelings while supporting insight and resilience. Her work aims to help clients make meaningful change at a pace that feels comfortable for them.

Caroline follows professional guidelines and emphasises trust and collaboration in the therapeutic relationship. She offers both short-term support for managing present difficulties and longer-term work for deeper self-understanding, and invites anyone considering counselling to get in touch to arrange an initial consultation and find out more.

CBT and tailored approaches for online support

Caroline uses Cognitive Behavioural Therapy (CBT), a practical, evidence-based approach that helps people identify unhelpful thought and behaviour patterns and develop more helpful ways of coping. CBT is commonly used for issues such as anxiety, depression, stress, panic, and problems with mood and self-esteem.

Alongside CBT, Caroline adopts a tailored, person-focused way of working that adapts evidence-based techniques to each individual's circumstances and goals. This means therapy is shaped around what the client needs and prefers rather than a one-size-fits-all method, and practical strategies are introduced at a sustainable pace.

Finding the right approach is part of the therapeutic process. Caroline works collaboratively with clients to explore which methods feel most useful, adjusting the plan over time in response to progress, preferences, and changing goals.

Online therapy offers practical flexibility - sessions can take place by video call or phone, and shorter contacts are available via live chat or text-based messaging. These options make it easier to fit therapy around work, family, and other commitments, and allow clients to access support from home or another convenient location while working with licensed professionals and therapists experienced in online delivery.