Fiona Connell, NCPS

Fiona Connell recognises that reaching out for help is often one of the hardest steps, and she approaches each new client with empathy for how long that decision may have taken. She offers accompaniment on a journey toward healing and personal growth, acknowledging that starting therapy can feel overwhelming.

After many years of work with a mental health charity, Fiona recently opened a private practice. She works as a pluralistic counsellor, drawing on a range of therapeutic methods so that support can be tailored to each person rather than applied in a one-size-fits-all way. In sessions she aims to provide a non-judgemental, safe space for clients to explore themselves, their lives and possible changes.

Warmth, kindness and integrity inform her way of working, helping to establish a trusting and honest partnership with clients. Fiona treats information shared in sessions with appropriate boundaries and will only disclose where there is a serious risk of harm to the client or others.

Her person-centred approach means sessions are built around the client’s needs rather than a pre-existing plan, and she uses regular check-ins to make sure therapy remains responsive. Fiona holds the NCPS credential, indicating professional training in counselling.

Pluralistic and Person-Centred Care Delivered Online

Fiona primarily draws on two complementary approaches. Her pluralistic counselling method brings together techniques from different therapeutic models so that sessions can be tailored to each person’s needs - this flexible stance can be useful for addressing a range of concerns such as stress, anxiety, trauma and grief. Her person-centred approach focuses on the client’s experience, offering compassionate listening and support that empowers individuals to explore self-esteem, depression, relationship challenges and life transitions.

Finding the right combination of methods is part of the therapeutic process. Fiona works collaboratively with clients to identify which approaches feel most helpful, checking in regularly and adjusting the plan based on the client’s goals and preferences so that therapy remains relevant and practical.

Online sessions - whether by video call, phone, live chat or text-based messaging - provide flexibility to fit therapy around work, family and daily life. These formats let clients connect with licensed professionals and therapists from a convenient location, enabling consistent access to support while accommodating different communication preferences.