Caroline Laing, BACP

Caroline Laing is a person-centred counsellor who supports people navigating anxiety, depression, relationship difficulties, grief, burnout and major life changes. She works one-to-one and in groups, blending a person-centred foundation with trauma-informed, relational and cognitive-behavioural techniques so clients can clarify emotions, build resilience and take clearer steps toward the life they value.

Caroline combines clinical training with practical experience. She holds a Level 5 Diploma in Therapeutic Counselling - a vocational qualification focused on counselling practice - and is a registered member of the BACP, the British Association for Counselling and Psychotherapy. In addition to three years of clinical counselling practice, she brings over ten years of experience facilitating change programmes and providing clinical supervision to group work facilitators. Her background also includes work with children and young people aged 11 to 16 and with adults through established mental health organisations.

Her continuing professional development covers safeguarding children and adults, relational trauma, suicide and self-harm, working with terminal ambivalence and nature-based approaches to therapy. Caroline is fully insured and uses a warm, attentive style that prioritises connection and clarity. She listens, cares and aims to help people align their choices with their values. If her approach feels like a fit, she invites exploration of next steps toward meaningful change.

Therapeutic Approaches and Online Support

Caroline draws on client-centred therapy to create a respectful, non-judgemental space where the client’s perspective and values guide the work. This approach helps people who feel stuck, uncertain or disconnected to explore their feelings and make choices that fit who they are.

She also uses solution-focused methods that concentrate on practical steps and strengths, helping clients identify manageable goals and small changes that lead to noticeable improvements. Motivational interviewing is used when clients feel ambivalent about change - it supports exploration of values and boosts internal motivation for action.

Finding the right approach is part of the therapeutic process, and Caroline works collaboratively with each person to decide what fits best with their needs, goals and preferences. She adapts methods over time so therapy remains relevant and effective for the issues presented.

Online therapy offers flexibility in how clients connect - through video calls, phone sessions, live chat or text-based messaging - making it easier to fit therapy around work, family and health needs. These options increase accessibility and allow ongoing support even when in-person appointments are not convenient, while enabling therapists to tailor contact methods to each client’s situation.