Amy Heyes, BACP

Amy Heyes is a person-centred counsellor registered with the BACP, the British Association for Counselling and Psychotherapy, and has three years of direct practice supporting a diverse range of people. She has worked with stress and anxiety, with clients living with disability and chronic pain, and with people who have experienced various forms of abuse. Amy creates a calm, non-judgmental space where clients are given room to speak and to explore the reasons they have sought counselling.

Her person-centred way of working emphasises listening and reflection, helping clients to process difficult emotions and to find clearer thinking about their next steps. She may offer observations or suggestions that bring clarity, always aiming to support a client in seeing a manageable path forward.

Amy frames the therapeutic relationship as a partnership - when someone feels close to the edge she stays alongside them until they are ready to step back. That steady, compassionate presence guides the work she does, and she welcomes the opportunity to work with people seeking greater understanding and movement in their lives.

Person-centred care and evidence-based techniques online

Amy primarily works from a person-centred framework, offering a listening-focused approach that gives clients space to express themselves and process difficult feelings. This way of working supports people coping with anxiety, stress, chronic pain, and experiences of abuse by emphasising empathy, acceptance, and the client’s own capacity for insight.

Alongside this, Amy uses evidence-based therapeutic techniques tailored to each person’s needs. These practical tools help clients develop coping strategies, clarify thinking, and address specific challenges such as low mood or relationship strain in a focused way.

Finding the right approach is part of the therapeutic journey. Amy works collaboratively with each person to identify which methods fit best with their goals, preferences, and circumstances, adjusting the plan as progress is made.

Offering sessions by video call, phone, live chat, or text-based messaging, Amy provides flexible access to support that can fit into busy lives or suit different mobility and health needs. These options make it easier to maintain continuity of care and to connect in ways that feel most comfortable for the client.