May Lai, ACA

May Lai focuses on building self-esteem, teaching assertive communication, and helping people manage anxious thoughts and depressive symptoms. She brings experience in sleep psychology to her work, integrating strategies that support better rest alongside emotional and relational challenges. Her practice emphasizes practical skills and reflective learning so clients can navigate stress, relationship concerns, and sleep difficulties with greater confidence.

May creates a therapeutic atmosphere grounded in respect, honesty, curiosity, and a touch of humour to make learning and growth more accessible. She holds ACA, a credential used by counselling professionals, and applies evidence-based techniques tailored to each person’s situation. Her aim is to support clients in feeling empowered to make choices that reflect their values and to live the life they want.

Evidence-based approaches and online care

May uses evidence-based therapeutic techniques that focus on practical change and emotional understanding. One area of emphasis is sleep-focused interventions, which combine behavioural strategies and routine adjustments to address insomnia and improve restorative sleep alongside mood and anxiety concerns. Another focus is working with anxious thoughts and depressive symptoms through structured cognitive strategies that help people notice unhelpful patterns and develop alternative ways of thinking and coping. She also teaches assertive communication and self-esteem exercises to strengthen relationships and interpersonal confidence, which can reduce stress and improve daily functioning.

Finding the right approach is part of the collaborative process. May works with each person to identify goals, preferences, and what feels most useful, and adjusts techniques as therapy progresses so the plan fits the client’s needs.

Online therapy with licensed professionals offers flexibility in how sessions happen - video calls, phone sessions, live chat, or text-based messaging - allowing people to access support from home, between commitments, or when travel is difficult. These options make it easier to maintain regular contact, practice new skills between sessions, and fit therapy into a busy life.