Susan Pollard, NCPS

Susan Pollard is a registered therapeutic counsellor with seven years of professional experience, offering empathetic, client-focused support to people navigating life’s challenges. She works from a collaborative, non-directive framework that centers the client as the expert in their own life, and she aims to create a compassionate, nonjudgmental space where individuals can explore present concerns and how past events may continue to affect them.

Susan draws on client-centered and mindfulness-based approaches to help clients examine beliefs about themselves, identify unhelpful patterns, and develop practical coping strategies. Her practice addresses a wide range of concerns including stress, anxiety, relationship and family issues, self-esteem, grief, trauma and abuse, addictions, depression, anger, career transitions, and intimacy-related difficulties. She also works with needs related to aging, caregiver stress, body image, codependency, communication problems, and multicultural concerns.

Holding the NCPS credential, which indicates a recognised professional qualification in counselling, Susan aims to empower clients to make informed decisions and take meaningful steps forward. She supports people through practical change and emotional processing, offering guidance as they take the first brave steps toward greater well-being.

Therapeutic Approaches and Online Care

Client-centered therapy places the client’s perspective at the heart of the work, offering a respectful, empathetic space where the therapist reflects understanding and supports the client’s own decision-making. This approach is useful for people seeking to improve self-esteem, clarify values, and navigate relationship or life changes.

Mindfulness therapy focuses on increasing present-moment awareness and learning practical ways to observe thoughts and feelings without immediate reaction. It can help with stress, anxiety, emotional regulation, and building resilience when facing difficult memories or ongoing challenges.

Finding the right approach is part of the therapeutic process, and Susan collaborates with each person to identify methods that fit their needs, goals, and preferences. Together they explore what feels most helpful and adjust the plan as progress unfolds.

Online therapy with Susan includes video calls, phone sessions, live chat, and text-based messaging, offering flexibility for busy schedules and varied comfort levels. These options make it easier to maintain continuity of care across location or life demands, and they allow clients to choose the format that best supports their engagement and progress.