Mandy Cross, BACP

Mandy Cross is a BACP credentialed counsellor with 11 years of clinical experience who combines a warm, interactive manner with an evidence-informed approach. She draws on person-centered principles and cognitive-behavioural techniques to create a flexible, integrated way of working that responds to each person as an individual. Over the course of her career she has continued to develop her skills through ongoing professional development to better support a wide range of concerns.

She has worked with people experiencing depression, anxiety including obsessive-compulsive patterns, relationship difficulties, low self-esteem and confidence issues, parenting and career challenges, ADHD and suicidal thinking. Mandy has also supported many who have experienced physical trauma or emotional abuse, tailoring therapy to the particular needs of each person she meets. Her style is described as warm and interactive, grounded in respect, sensitivity and compassion, and she avoids stigmatizing labels.

Mandy collaborates with clients to shape conversation and treatment plans so interventions suit the individual’s circumstances and goals. She understands that seeking change takes courage and aims to empower people as they take first steps toward a more fulfilling life. Mandy welcomes those ready to begin that journey and offers practical, person-focused support throughout therapy.

Therapeutic approaches and accessible online support

Client-Centered Therapy focuses on creating a supportive space where the client’s perspective guides the work; the therapist listens attentively and helps people explore their values, feelings and goals, which can be especially helpful for relationship difficulties, low self-esteem and life transitions. Cognitive Behavioral Therapy (CBT) helps people identify and change unhelpful thought patterns and behaviors by using practical strategies and skill-building - it is commonly applied to anxiety, depression and some trauma-related responses. Mindfulness Therapy offers simple attention and awareness practices that support emotional regulation and reduce reactivity, which can be useful for stress, anxiety and coping with overwhelming thoughts.

Finding the right approach is part of the therapeutic process, and Mandy works collaboratively with each person to decide which methods fit their needs, goals and preferences. Licensed professionals and therapists often blend techniques, and Mandy tailors the mix to what is most helpful for the individual.

Online therapy allows sessions by video call, phone, live chat or text-based messaging, offering flexibility to fit appointments around work, caregiving or mobility needs. These remote options make it easier to access consistent support from a therapist regardless of location, while maintaining the same collaborative, person-centered orientation as face-to-face work.