Shannon Madden, LPC

Shannon Madden is a Licensed Professional Counselor (LPC) practicing in Arizona with 26 years of clinical experience supporting people through stress, anxiety, grief, trauma, depression, relationship and family difficulties, career transitions, and caregiving challenges. She combines a strong foundation in cognitive behavioral approaches with training in neurobiology and trauma care to help clients understand how thoughts, emotions, and brain processes interact to influence behavior. As an LPC Shannon holds state licensure and completes 30 hours of continuing education every two years; her additional training includes Eye Movement Desensitization and Reprocessing (EMDR), posttraumatic stress disorder, neuropsychology, and mood disorder treatment.

Her education includes a Master of Counseling from the University of Phoenix (2002), a Master of Arts in Organizational Management from the University of Phoenix (2001), and a Bachelor of Science from Northern Arizona University. She pursued doctoral coursework in neuropsychology at Argosy University from 2010 to 2013 but did not complete the degree. Shannon began her career as a crisis counselor with the Phoenix Fire Department during graduate school, later providing crisis services in hospital emergency departments and focusing on PTSD treatment for police, firefighters, and military personnel.

In 2013 she served as Director of Psychological Health for the Arizona Army National Guard, working with soldiers in pre- and post-deployment phases, suicide prevention, PTSD, and military sexual trauma. She also helped open Quail Run Behavioral Health Hospital as Director of Intake and Assessment and currently works for Arizona's state crisis system in a telecommuting role. Having returned to individual counseling, she offers therapy through remote methods including video calls, phone sessions, live chat, and in-app messaging. A third-generation Arizonan who grew up in Flagstaff, Shannon decided on a counseling career after personal experiences with loss and recovery, and she brings a compassionate, collaborative style that often uses gentle humor to build rapport.

Therapeutic Approaches and Online Care with Shannon Madden

Shannon commonly uses Cognitive Behavioral Therapy and Client-Centered Therapy to guide her online work. Cognitive Behavioral Therapy (CBT) focuses on identifying and adjusting unhelpful thought patterns and behaviors; it is often helpful for anxiety, depression, stress, sleep difficulties, and coping after trauma. Client-Centered Therapy emphasizes empathy, active listening, and collaboration so clients can explore values, build self-esteem, and navigate life transitions with a therapist who follows their lead.

She also draws on Emotionally-Focused Therapy when relationship dynamics, attachment concerns, or family conflicts are central to a client’s goals. That approach helps people name and work with strong emotions to improve connection and communication in close relationships. Choosing the right approach is part of the therapeutic process - Shannon works collaboratively with each person to determine which methods best match their needs, goals, and preferences and adjusts the plan as progress is made.

Online therapy with Shannon is offered via video calls, phone sessions, live chat, or text-based messaging, providing flexibility for busy schedules, caregiving responsibilities, or limited local options. Working remotely can make it easier to access licensed professionals from home, coordinate care around work or family, and continue therapy during life transitions without sacrificing continuity of support.