Donna Hendricks, BACP, NCPS

Donna Hendricks is a United Kingdom based therapist with 12 years of experience supporting adults across voluntary, private and NHS settings. She is registered with BACP (British Association for Counselling and Psychotherapy) and holds the NCPS credential, and she draws on both undergraduate training in counselling and a Masters degree in Cognitive Behavioural Psychotherapy to offer practical, evidence-informed care.

Her core training is in the person-centred approach, which shapes a respectful, client-led attitude to therapy. The Masters in Cognitive Behavioural Psychotherapy provided additional specialist training in evidence-based techniques for difficulties such as stress, anxiety, depression, trauma and abuse, grief and loss, low self-esteem, social anxiety, obsessive thoughts and panic. Donna combines these perspectives to tailor work to each person’s needs rather than applying a single method to everyone.

Donna begins from the belief that clients are the experts in their own lives and that the important question is not what is wrong but what has happened. In sessions she aims to create a space where clients feel heard, understood and valued. By being respectfully curious and attentive to individual needs, she supports people to gain clearer insight, build coping skills and find greater hope for the future.

Therapeutic approaches and online support

Donna integrates Acceptance and Commitment Therapy, client-centred methods and Cognitive Behavioral Therapy into her online practice. Acceptance and Commitment Therapy (ACT) helps people clarify what matters to them and learn practical ways to make space for difficult thoughts and feelings while taking steps toward a meaningful life - it is often useful for anxiety, stress and life transitions. Client-Centred Therapy focuses on empathetic understanding and respect, giving people a non-judgemental environment to explore their experience and build self-trust - it is helpful for issues like low self-esteem, grief and relationship concerns. Cognitive Behavioral Therapy (CBT) offers structured tools to identify and change unhelpful thinking and behaviour patterns, and is effective for anxiety, depression, panic and obsessive thoughts.

Finding the right approach is part of the therapeutic process. Donna works collaboratively with each person to identify which methods fit their needs, goals and preferences, and adapts techniques from different approaches to suit the individual. This collaborative planning helps clients feel involved and supported in shaping their care.

Online sessions are offered by video call, phone, live chat or text-based messaging to increase flexibility and accessibility. These options make it easier to fit therapy around work, family and mobility needs and allow ongoing support even when meeting in person is not possible. Licensed professionals and therapists can use these formats to deliver many of the same therapeutic tools and conversations available in face-to-face work.