Susan Jenner, BACP

Susan Jenner is a UK-licensed therapist and a member of the BACP (British Association for Counselling and Psychotherapy). She has worked across charity services offering affordable counselling, supported university students, and maintained a private practice, bringing a range of practical experience to her work.

Susan uses an integrative approach that blends client-centred care with cognitive behavioural ideas, psychodynamic perspectives, Acceptance and Commitment Therapy (ACT), and mindfulness practices. She tailors these methods to each person's needs, drawing on different techniques as appropriate rather than relying on a single model.

She has supported people facing trauma and abuse, grief and loss, sleep difficulties, motivation and confidence challenges, and a wide range of emotional and behavioural concerns including stress, anxiety, depression, relationship and family issues, addictions, eating and sleeping problems, parenting and caregiving stresses, and complex mood or neurodevelopmental matters.

Susan believes that each person is the expert in their own story and that existing strengths can be mobilised to address what is challenging. She frames therapy as a collaborative process - working alongside clients to explore options, build resilience, and support meaningful change. Her style is compassionate, practical, and focused on helping people take the steps they choose toward a more fulfilling life.

Therapeutic Approaches Adapted for Online Care

Acceptance and Commitment Therapy (ACT) invites clients to clarify what matters most to them and to take action in line with those values while learning to relate differently to difficult thoughts and feelings. It can be helpful for anxiety, depression, stress, and challenges around motivation and life transitions.

Cognitive Behavioral Therapy (CBT) focuses on identifying patterns of thinking and behaviour that maintain distress and testing practical strategies to shift those patterns. CBT is often used for anxiety, low mood, sleep problems, and coping skills training.

Client-Centered Therapy emphasizes a respectful, nonjudgmental relationship in which the therapist follows the client’s lead and supports self-directed growth. This approach can be particularly helpful for building confidence, exploring identity, and working through relational or self-esteem issues.

Finding the right approach is part of the therapeutic process. Susan works collaboratively with each person to determine which methods best fit their needs, goals, and preferences, and adapts those approaches as therapy progresses.

Online sessions - whether by video call, phone, live chat, or text-based messaging - offer flexibility for people juggling work, family, or mobility considerations. These options make it easier to maintain continuity of care and to access licensed professionals from home or wherever people are most comfortable, while preserving the core therapeutic relationship and outcomes.